How do I buy a Roomcard for West Lake Hotel?

Roomcards can be purchased online at Roomcard.com/give . If you have questions or need assistance, chat here with a Roomcard expert.

How is Roomcard delivered?

Roomcards are delivered directly to the recipient's phone via SMS at the precise time and date chosen by the person buying the Roomcard. The buyer can choose whether to send the Roomcard directly to the recipient or to themselves, enabling them to forward it to the recipient in a text message. The SMS will contain a link that contains the beautifully wrapped Roomcard along with the buyer's customisations and special personal greeting.

Can I customise the Roomcard?

Yes, absolutely – and we encourage you to get creative. You can select the Roomcard gift amount, personalise the Ribbon text, select wrapping paper to suit the occasion and add an accompanying greeting by attaching a special video recording, photo gallery, audio recording or a written message. You can also add a short delivery note that the recipient will see before they open your Roomcard.

Can I use Roomcard to book a stay at West Lake Hotel?

Yes, you can. Roomcard can be used to book at stay at West Lake Hotel, and thousands of the world's most inspirational hotels. From tremendous treehouses and intimate igloos to idyllic islands and cosy cabins, pristine palaces and fancy five-stars to charming chateaus and romantic riads, Roomcard has meticulously curated the world's very best hotels, and there is a vast selection available to book directly on Roomcard.com.